The Design & Crafts Council of Ireland (DCCoI), which is headquartered in Kilkenny, is the main champion of the design and craft industry in Ireland, fostering its growth and commercial strength, communicating its unique identity and stimulating quality design, innovation and competitiveness.
Our vision is that Irish design and craft is recognised and valued worldwide for its excellence in craftsmanship, innovation and marketing. Our mission is to promote and stimulate the creative and commercial potential of Irish design and craft and to work in collaboration with strategic partners in the ongoing development and growth of the sector.
We provide a range of programmes, supports and services for designers and craftspeople, learners and teachers, retailers and gallerists, shoppers and collectors, media and partner organisations in order to raise the standard and profile of Irish design and craft. Our activities are funded by the Department of Jobs, Enterprise and Innovation via Enterprise Ireland.
We currently have over 60 member organisations and over 3,180 registered clients. You can view the Public Directory of Craftspeople where you can search for registered makers (who have opted to be listed in the public craft directory) by name, county, product and discipline as well as samples of their work. See also our list of membership organisations which includes design and craft Guilds, Associations, Networks and Societies (GANS). DCCoI's shareholders are represented by member organisations and institutions whose membership includes voting rights at our AGM, see more details here.
Further information can be found in our industry and annual reports which are available to download from the publications section of our website.
Our Service Charter
DCCoI is committed to providing a positive customer experience to all those who interact with us. As a current or potential customer (i.e. member of the public, registered client or membership organisation) of DCCoI you can expect us:
- To provide relevant and timely information and services.
- To treat all current or potential customers courteously, at all times being fair, polite, respectful and professional.
- To consult our customers regularly to obtain constructive feedback on our services.
- To act promptly and efficiently in our dealings with customers, being clear about what action will be taken and when.
- To adhere to quality and procedural guidelines - they exist to ensure good practice and are for the benefit of both customers and staff.
- To ensure our staff are professional in their work practices.
- To ensure that any communications in writing or by email in Irish are responded to in Irish, in line with our obligations under the Official Languages Act 2003. In adherence to this Act, DCCoI also publishes its core documents, i.e. its Annual Report and financial statements, in both Irish and English. They are available to view online here.
We ask DCCoI customers:
- To treat our staff courteously, at all times being fair, polite and respectful.
- To give us feedback and inform us of positive experiences or any difficulties that may arise.
- To remember that DCCoI will not accept abusive language or threats to our staff and will take appropriate action if these occur.
Feedback on our service:
At the Design & Crafts Council of Ireland we value your feedback as we want to provide you with the highest level of service possible. Your constructive feedback, positive or otherwise, will assist us in evaluating the effectiveness and efficiency of our programmes in meeting the needs of the design and craft sector. If you would like to comment on our performance, make us aware of a problem, submit a complaint, make a suggestion, or offer praise to a staff member for a job well done, please let us know.
If anything you have experienced has had a positive impact, please share that experience with us. Positive feedback helps us to promote the beneficial aspects of the service we provide and to understand what is valuable to our customers. Please send your comments to email@example.com.
If any aspect of the Design & Crafts Council of Ireland’s service falls short of your expectations or if you have a complaint, please let us know. In this instance, your first point of contact should be the Head of the function you have been dealing with. You should advise them of your concerns by email or by telephone - for contact details and information on our functions, please visit our team page here. The Head of the relevant function will discuss your concerns with you. If you remain unhappy, you can make a formal complaint by writing to the Design & Crafts Council of Ireland.
- Complaints relating to the Design & Crafts Council of Ireland’s service must be made in writing (or equivalent) within one month of the date the alleged incident occurred and must provide the details of the complaint. If a complaint is submitted by fax, it must be followed by a signed hard copy. Correspondence will not be entered into with anonymous parties.
- Letters of complaint will be acknowledged within 10 working days of receipt.
The complaint will be investigated by the appropriate member of the Design & Crafts Council of Ireland’s Senior Management Team (i.e. the Heads of each function and the Chief Executive). A written response to the complaint will be provided within 20 working days (four working weeks) from the date that the Design & Crafts Council of Ireland receives your complaint.
Contact details for submitting feedback in writing:
Feedback, Design & Crafts Council of Ireland, Castle Yard, Kilkenny.